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Frequently asked questions

Where do your products ship from?

We currently have warehouses in the U.S., and most orders are delivered within 3–7 business days.

How long does shipping take?

3–7 business days, depending on your location.You’ll receive a tracking number via email once your order has shipped.

Can I return or exchange an item?

Yes! We offer a 30-day return and refund policy for all unused items in their original packaging.If your item arrives damaged or defective, please contact our support team within 7 days — we’ll make it right

Do you offer customization?

Yes! We offer a 30-day return and refund policy for all unused items in their original packaging.If your item arrives damaged or defective, please contact our support team within 7 days — we’ll make it right

How do I contact CozyDuty?

You can reach us anytime through our Contact Us page.